Reporting directly to the Chief Operating Officer, the occupant of this position acts with autonomy and self-reliance, responsible for the smooth operation of the Gallery’s information and communications technology operations. A capacity to manage ICT related projects, analyse business problems and provide sound solutions through innovative techniques within a public administration framework is an essential part of this role. Through confident communication and negotiation skills, the ICT Manager is responsible for the delivery of Gallery’s ICT related third party agreements.
This role is critical for ensuring the effective and efficient use of ICT resources within the Gallery, driving digital technological advancements, and supporting overall business goals.
Key Responsibilities
- Monitor ICT Operations: Provide strategic oversight and leadership for the organisation’s ICT ecosystem, ensuring the reliability, scalability, and performance of all digital infrastructure across Windows, macOS, networks, and enterprise applications.
- Vendor Management: Lead the negotiation, management, and optimisation of vendor relationships and service-level agreements (SLAs), ensuring alignment with organisational objectives, risk mitigation, and value for investment.
- Technology Solutions: Partner with cross-functional teams to identify, architect, and implement transformative technology initiatives that streamline operations, enhance user experience, and support the Gallery’s long-term digital strategy
- Project Management: Direct the planning, execution, and governance of complex ICT programmes and projects, including infrastructure modernisation, cloud adoption, and enterprise system deployments, ensuring delivery within scope, time, and budget.
- Security and Compliance: Drive a security-first culture by integrating comprehensive risk management frameworks and ensuring adherence to national cybersecurity standards, data protection legislation, and internal governance protocols.
- Policy Development: Establish and continuously refine ICT policies, standards, and operational frameworks that promote resilience, accountability, and operational excellence across the organisation.
- Continuous Improvement: Stay up-to-date with the latest technology trends and best practices and evaluate and recommend modern technologies to improve business operations.
Requirements
- Experience:
- Minimum of 10 years of experience in ICT management.
- Experience working within a museum or gallery would also be beneficial.
- Skills:
- Advanced knowledge of ICT infrastructure, including multi-platform hardware, software ecosystems, and network architecture.
- Strong experience in Microsoft 365 administration, including SharePoint governance, Teams Calling configuration, and Azure Active Directory management.
- Experience with VoIP technologies, including configuration, support, and lifecycle management of VoIP systems and associated licensing.
- Basic knowledge of IP management, routing, switching, and wireless infrastructure.
- Comprehensive understanding of the Essential Eight strategies, with the ability to apply these frameworks to maintain a secure and compliant ICT environment aligned with Australian Cyber Security Centre standard.
- Excellent interpersonal and communication skills, with the ability to engage effectively across technical and non-technical stakeholders.
- Proven ability to translate business requirements into scalable technology solutions and contribute to strategic ICT planning.
In no more than two A4 pages, please tell us how your skills, knowledge, experience and qualifications make you the best person for this job.
Email your application, a current CV and the application coversheet to hrservices@npg.gov.au by the deadline listed below.
If you need more information, please get in touch with the contact officer, Chief Operating Officer, Trent Birkett and 02 6102 7190 or by email at hrservices@npg.gov.au
Applications close midnight 30 October 2025.
