The position
Reporting directly to the Chief Operating Officer, the occupant of this position acts with autonomy and self-reliance, responsible for the smooth operation of the Gallery’s information and communications technology operations. A capacity to manage ICT related projects, analyse business problems and provide sound solutions through innovative techniques within a public administration framework is an essential part of this role. Through confident communication and negotiation skills, the ICT Manager is responsible for the delivery of Gallery’s ICT related third party agreements.
This role is critical for ensuring the effective and efficient use of ICT resources within the Gallery, driving digital technological advancements, and supporting overall business goals.
Key Responsibilities:
- Monitor ICT Operations: Manage the ICT operations, ensuring the smooth operation of ICT infrastructure, including hardware (Windows and Mac), software, networks, and other systems.
- Vendor Management: Manage and develop relationships with external vendors and service providers.
- Technology Solutions: Work closely with other teams within the Gallery to identify and implement technology solutions that enhance business operations and drive digital efficiency.
- Project Management: Plan and support ICT projects, including system upgrades and new implementations.
- Security and Compliance: Ensure the security and integrity of the organisation’s data and compliance with relevant laws and regulations.
- Policy Development: Develop and implement ICT policies and procedures to ensure data security, compliance, and efficient operations.
- Continuous Improvement: Stay up-to-date with the latest technology trends and best practices and evaluate and recommend modern technologies to improve business operations.
Specific Tasks
Manage the ICT functions at the Gallery including:
- Management of the Gallery’s ICT assets - hardware and software
- Supporting network access for staff through the Gallery’s IT Services provider
- Maintenance of the Gallery’s SharePoint sites and access
- Technical support for hardware and software to support operational requirements
- Manage the mobile phone fleet under the Telstra Enterprise account.
- Contract management for the Gallery’s ICT providers.
- Contribute to strategic ICT direction including scoping of ICT requirements for the Gallery.
- An understanding of the Information Security Manual (ISM) and Essential Eight and how they relate to providing a secure IT Environment as a partner of the Australian Cyber Security Centre, including an understanding of how these might be applied in a public-facing cultural institution.
- Digital workplace management including the underlying technology platform for the intranet, including content management, communications and collaboration.
- Oversee and coordinate technology and systems implementation and maintenance.
- Any other duties as reasonably requested and agreed with Supervisor.
Requirements:
Experience: Minimum of 5 years of experience in ICT management. Experience working within a museum or gallery would also be beneficial.
Skills:
- Strong knowledge of ICT infrastructure, including hardware, software, and networks.Experience with Microsoft 365 administration, including SharePoint development and support.
- Knowledge of data security and compliance requirements.
- Creative and innovative problem-solving with strong analytical skills.
- Ability to manage multiple projects and priorities simultaneously.
- Excellent communication and interpersonal skills.
- Experience with budget management and financial planning.
Applicant information
In no more than two A4 pages, please tell us how your skills, knowledge, experience and qualifications make you the best person for this job.
Email your application, a current CV and the application coversheet to hrservices@npg.gov.au by the deadline listed below.
If you need more information, please get in touch with the contact officer, Chief Operating Officer, Trent Birkett and 02 6102 7190 or by email at hrservices@npg.gov.au.
