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Coming to visit? Ticketed entry is in place to safely manage your visit so please book ahead. Need to cancel or rejig? Email bookings@npg.gov.au

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The National Portrait Gallery acknowledges the Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders both past and present.

Aboriginal and Torres Strait Islander viewers are warned that this website contains images of deceased persons.

COVID-19 Frequently Asked Questions

Updated 5:00pm Friday 9 July 2021

We’re sorry to pry, but have you been to any of the COVID-19 hotspots during the time the ACT Government has stated? If so, before you visit, we need you to follow their advice at covid19.act.gov.au

If it’s all ok, we are open and absolutely thrilled to welcome you to the Gallery! Having said that, we'd like you to pre-book your visit to make sure you and our staff are safe. And please remember to bring a face mask, since they are now mandatory when inside the Gallery.

Can I turn up any time between 10am and 5pm?

Yes, but we'd like you to make a booking online first, please.

Do I have to wear a mask?

While masks are not currently mandatory, the ACT Government is still encouraging their use in spaces where physical distancing is not possible, such as public transport or crowded venues. However, this may change at short notice.

Why do I have to pre-book?

Your booking will allow us to make sure we don’t exceed our allowed capacity, as recommended by ACT Health, and if you subscribed to it, to send you our fortnightly newsletter, Portrait News.

What if I don’t have access to a computer or device to book online?

If you can ask a friend or family member to help you pre-book, that would be appreciated. Otherwise, call us on (02) 6102 7070 and we can book you in as long as you provide us with your contact details.

What if I turn up without pre-booking?

You can still book in using your phone when you arrive at the Gallery. In addition to our in house booking system we have QR codes for the Check In CBR app at the front entrance. Using the Check In CBR App is mandatory under the ACT Government Health Direction.

Can I pay for an exhibition ticket using cash?

Currently we cannot accept cash payments at the Gallery, so please bring a credit card.

What if I need to cancel my booking?

If you need to cancel your booking please contact us on (02) 6102 7070 or by email at bookings@npg.gov.au

Will the café and Portrait Store be open?

Yes.

The café and shop are open. They’ll have additional requirements due to food service and smaller spaces, so please look for, and adhere to, their signage. There could also be short wait times if they're at capacity.

Can I make a booking at the Café?

Bookings are welcome and recommended. The café is open 9:00am-3:30pm every day.

Can I bring a school or tour group?

It depends on your date/s and the number of attendees. Email bookings@npg.gov.au and we’ll be in touch to try and work out your group’s visit or an alternative online option.

What do I do when I arrive at the Gallery for my session?

Scan  the Check In CBR QR code displayed at the front entrance and sign in everyone aged 16 years and over as soon as you arrive. Please remember that physical distancing of 1.5 metres from people you don’t know should be maintained whenever possible.

Can I use the cloakroom?

Our normal cloakroom will not be available.

A self-service cloaking area will be located in the Gallery. While this area is supervised and monitored by CCTV, it is not physically secure and visitors are encouraged to leave any large items in their car.

What safety and hygiene measures will you have in place?

To keep you and our staff safe, we have:

  • Limits on the number of people in each gallery space.
  • Increased cleaning everywhere in the Gallery.
  • Hand hygiene products and signage available.
  • Physical distancing practices and signage in place.
  • A safety screen at the front desk.
  • A duty of care that we need to share; this is where you come in …

Do you need me to do anything?

Yes please.

While we’ll have everything set up for your safe visit, we need your help too, by making sure you:

  • Are not currently experiencing symptoms associated with COVID-19, including:
    • fever
    • cough
    • sore throat
    • shortness of breath
  • Have not been in contact with a confirmed or suspected case of COVID-19 in the last 14 days.
  • Have not been present at a location determined by ACT Chief Health Officer to be a COVID-19 hotspot during the timeframes also specified by the ACT Chief Health Officer.
  • Have not been present in a state, territory or location that is the subject of current ACT travel restrictions due to COVID-19 within the previous 14 days, or if the restrictions came into effect less than 14 days from today, since the restrictions came into effect.
  • Have not returned from international travel in the last 14 days.
    Maintain a physical distance of at least 1.5m between you and other people who are not known to you.
  • Regularly wash your hands with soap and water or hand sanitiser and practice good hygiene by covering your nose and mouth with your elbow when coughing or sneezing and avoid touching your eyes, nose and mouth with your hands.
  • Have downloaded the Check In CBR app so you can help ACT Health quickly identify and assist anyone who may have been exposed to COVID-19.

It all sounds like a lot of rules, but as the simple, accurate and relentless phrase goes, we’re all in this together.

Can I book a venue or event?

Yes, sort of.

It depends on your date/s and the number of attendees. Email npgevents@npg.gov.au and we’ll be in touch to talk through what you’re wanting to do and how we can help.

Where can I get more information?

We’ll be updating this information as things change, so:

You can also email us at info@npg.gov.au

Is there anything else I need to know?

Yes.

Thanks for your understanding and enjoy your visit!

Related information

The National Portrait Gallery building front entrance
The National Portrait Gallery building front entrance
The National Portrait Gallery building front entrance
The National Portrait Gallery building front entrance

The Gallery

Visit us, learn with us, support us or work with us! Here’s a range of information about planning your visit, our history and more!

The National Portrait Gallery building at night
The National Portrait Gallery building at night
The National Portrait Gallery building at night
The National Portrait Gallery building at night

Support your Portrait Gallery

We depend on your support to keep creating our programs, exhibitions, publications and building the amazing portrait collection!

Visiting the Gallery
Visiting the Gallery
Visiting the Gallery
Visiting the Gallery

Plan your visit

Timed ticketing, location, accessibility and amenities

© National Portrait Gallery 2021
King Edward Terrace, Parkes
Canberra, ACT 2600, Australia

Phone +61 2 6102 7000
Fax +61 2 6102 7001
ABN: 54 74 277 1196

The National Portrait Gallery acknowledges the Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders both past and present.

Aboriginal and Torres Strait Islander viewers are warned that this website contains images of deceased persons.

The National Portrait Gallery is an Australian Government Agency