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The National Portrait Gallery acknowledges the Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders both past and present.

Aboriginal and Torres Strait Islander viewers are warned that this website contains images of deceased persons.

APS2 Casual Visitor Services Officers (Temporary Register)

Applications close midnight 30 June 2023

The Visitor Services Officer is part of the Access and Learning Team greeting visitors as part of the front of house team. This role requires experience in dealing with the general public, welcoming at the door and guiding them to the Gallery amenities, scanning pre-sold exhibition tickets, and assisting visitors to various exhibitions in the Gallery.

This role would also require experience in cash handling/EFTPOS methods as a requirement of the role will also be selling exhibition tickets to the general public. An interest in or undertaking study in art and/ or Australian History would be an advantage. 

Training for this role will be provided by the Gallery.

Specific Tasks

  • Represent the National Portrait Gallery by providing a range of front-of-house services including welcome and orientation to the Gallery, responding to visitor enquiries in person and by telephone, and providing information related to the historical and cultural significance of the collection and exhibitions.
  • Maintain administrative functions related to the operating aspects of the Gallery’s front-of-house including point-of-sale (exhibition ticket sales), recording of statistical data, gallery maintenance and security.
  • Assist in the setup of education programs and setup and delivery of public programs including Gallery highlight tours to a wide range of audiences.
  • As required, provide support to other areas of Gallery operations including the delivery of functions and events.
  • Acting as First Aid Officer and Evacuation and Fire Warden to ensure the safety of the visiting public and staff of the gallery upon completion of mandatory training;
  • Assistance with movement of a wide range of objects, as required, including but not limited to art materials,
  • bollards, easels, chairs, stools, portable tables, and modules of display furniture when necessary.

Please note: Applications for this position will be placed on a register and contacted as vacancies arise. Positions are available on a casual basis. Shifts will be offered over a seven-day working week that may include some public holidays and after-hours work covering functions and events.

This position requires the successful candidate to obtain and maintain a WWVP (Working with Vulnerable People) card.

Applicant information

In a one page pitch, please tell us how your skills, knowledge, experience and qualifications make you suitable for this job.             

Email your application, a current CV and the application coversheet to hrservices@npg.gov.au by the deadline listed below.

If you need more information, please get in touch with Marina Nielson, Visitor Services Coordinator, Access and Learning on 02 6102 7078 or marina.neilson@npg.gov.au or Annette Twyman Visitor Services Coordinator, Access and Learning on 02 6102 7097 or annette.twyman@npg.gov.au

© National Portrait Gallery 2022
King Edward Terrace, Parkes
Canberra, ACT 2600, Australia

Phone +61 2 6102 7000
Fax +61 2 6102 7001
ABN: 54 74 277 1196

The National Portrait Gallery acknowledges the Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders past and present. We respectfully advise that this site includes works by, images of, names of, voices of and references to deceased people.

This website comprises and contains copyrighted materials and works. Copyright in all materials and/or works comprising or contained within this website remains with the National Portrait Gallery and other copyright owners as specified.

The National Portrait Gallery respects the artistic and intellectual property rights of others. The use of images of works of art reproduced on this website and all other content may be restricted under the Australian Copyright Act 1968 (Cth). Requests for a reproduction of a work of art or other content can be made through a Reproduction request. For further information please contact NPG Copyright.

The National Portrait Gallery is an Australian Government Agency